Our Services
OUR COMMITMENTS
We will:
Respond to telephone messages within two working days.
Acknowledge your contact within two working days.
Respond to your feedback and complaints within 14 working days.
Review decisions you may not be happy about, and provide a time frame for the review results.
Accept your feedback with humility and provide you with feedback on changes as they apply to your supports.
Our Services
We will:
Treat you with dignity, fairness and respect.
Make our services accessible to all and provide an interpreter whenever necessary.
Give you clear, accurate and timely information or help you find it.
Provide quality services that are reviewed regularly to improve the way we serve you.
Help you make your own decisions about the services you receive.
Respect your privacy and confidentiality – in line with the NDIS Commission consent to share requirements and QLD Government’s Information Sharing Guidelines that promote the safety and wellbeing of all.
You can help us by:
Treating us with dignity and respect.
Giving us all the information we need to help you.
Letting us know if you have any special needs.
Asking us to explain anything you are not sure of.
Telling us how we can improve our services.
Providing factual timely feedback.